Arise is a devotional reading platform designed to help users access devotional recitations, read in selected languages, maintain continuity over time, track progress, and use supportive in-app tools, including optional AI-assisted explanatory features.
For purposes of applicable data protection laws, Arise is the controller of personal information processed through the Services unless otherwise stated.
For privacy inquiries, please contact us at: support@centricitylabs.ai
This Privacy Policy applies to information collected when you:
- create or manage an Arise account;
- use the mobile application on iOS or Android;
- purchase or manage subscriptions through Apple App Store or Google Play;
- interact with reminders or notifications;
- use AI-assisted explanation features;
- contact support; or
- otherwise interact with the Services.
This Privacy Policy does not govern third-party platforms, app stores, device manufacturers, or external websites that may have separate privacy practices.
We may collect the following categories of information:
A. Account Information
When you create or access an account, we may collect:
- account identifier;
- email address or phone number (depending on sign-in method);
- display name;
- authentication-related profile information;
- login credentials or tokens managed through authorized authentication providers.
B. Preferences and Settings
We may collect settings you choose, including:
- language preferences;
- reading preferences;
- daily goals or personalization selections;
- reminder and notification preferences;
- accessibility or interface settings.
C. App Activity and Continuity Data
To provide continuity and progress-based features, we may collect:
- saved or bookmarked content;
- reading progress;
- recent activity;
- streaks, milestones, and progress history;
- reminder schedules and usage interactions.
D. Subscription and Billing State
We do not directly collect or store your full payment card information.
Subscriptions may be processed through Apple App Store, Google Play, or their authorized billing systems. We may receive limited subscription-related information such as:
- subscription status;
- active plan type;
- free trial status;
- renewal, cancellation, or expiration state;
- store transaction or subscription identifiers;
- entitlement data provided through subscription management vendors such as RevenueCat.
E. Device and Technical Information
We may automatically collect certain technical information, such as:
- device identifiers reasonably necessary for app functionality;
- device type and operating system;
- app version;
- crash reports and diagnostic logs;
- notification permission state;
- timezone or regional settings;
- language settings;
- network or connectivity metadata.
F. AI Feature Data
If you use AI-assisted explanation features, we may process:
- content context relevant to the item being viewed;
- prompts, questions, or follow-up requests you submit;
- AI-generated responses returned to you;
- limited operational metadata required to run, secure, monitor, or improve the feature.
G. Analytics and Service Improvement Data
We may collect information regarding how the Services are used, including:
- feature usage;
- navigation flows;
- interaction events;
- performance metrics;
- retention trends;
- technical analytics needed to maintain and improve the Services.
H. Support Communications
If you contact us, we may collect:
- your name or identifier;
- contact details;
- communications content;
- attachments or screenshots you voluntarily provide.
We may use information for the following purposes:
To Provide the Services
Including to:
- create and manage accounts;
- authenticate users;
- provide access to devotional content;
- save progress, bookmarks, and continuity data;
- personalize reading experiences;
- deliver reminders and notifications.
To Manage Subscriptions
Including to:
- verify entitlements;
- activate premium features;
- process renewals through store integrations;
- restore purchases where available.
To Operate AI Features
Including to:
- generate requested explanations or responses;
- improve output quality, safety, and relevance;
- diagnose misuse or technical issues.
To Improve the Product
Including to:
- analyze usage trends;
- test features;
- improve usability and reliability;
- troubleshoot errors.
To Communicate With You
Including to:
- send service messages;
- respond to support requests;
- provide policy or account notices;
- send reminders you enable.
For Legal and Security Purposes
Including to:
- detect abuse, fraud, or unauthorized activity;
- enforce our Terms;
- comply with legal obligations;
- protect users and the Services.
Where required by law, we rely on one or more of the following legal bases:
- performance of a contract with you;
- your consent;
- compliance with legal obligations;
- our legitimate interests in operating, improving, and securing the Services;
- protection of vital interests or public interest where applicable.
Our Services may include AI-assisted explanatory tools. By using those features, you acknowledge:
- responses may be automated;
- outputs may contain inaccuracies or omissions;
- outputs are informational only and are not professional, theological, legal, medical, or mental health advice;
- prompts and related inputs may be processed through third-party AI service providers acting on our behalf.
Users should exercise independent judgment when relying on AI-generated outputs.
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:
- maintaining active accounts;
- preserving continuity features;
- meeting tax, accounting, and legal obligations;
- resolving disputes;
- enforcing agreements;
- fraud prevention and security.
Retention periods may vary depending on data type and legal requirements.
Users may request deletion of their account through in-app settings or by contacting us.
Upon verified deletion request, we will take reasonable steps to remove active account data from live systems, subject to lawful retention needs, backups, fraud prevention, dispute resolution, compliance, or technical limitations.
Important: Deleting your Arise account does not automatically cancel subscriptions purchased through Apple App Store or Google Play. Subscriptions must be managed directly through the applicable store account.
Arise may offer optional reminders and notifications.
You may enable, disable, or modify notifications through:
- in-app settings; and/or
- your device operating system settings.
Delivery of reminders may depend on factors outside our control, including:
- device settings;
- network availability;
- operating system restrictions;
- battery optimization modes;
- manufacturer controls;
- background app permissions.
We do not guarantee delivery timing or receipt of notifications.
Your information may be processed or stored in countries other than your place of residence. Where required by law, we take reasonable measures to provide appropriate safeguards for international transfers.
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials.
The Services are not directed to children under the age permitted by applicable law to use the Services without parental authorization. We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided information improperly, please contact us.
Depending on your jurisdiction, you may have rights to:
- access your personal information;
- request correction;
- request deletion;
- object to certain processing;
- request portability;
- withdraw consent where processing is based on consent;
- lodge a complaint with a supervisory authority.
To exercise rights, contact: support@centricitylabs.ai
We may need to verify your identity before responding.
The Services may integrate with third-party services. Those third parties may maintain independent privacy notices and practices. We encourage users to review applicable third-party policies, including Apple, Google, and relevant subscription or authentication providers.
We may update this Privacy Policy from time to time. If changes are material, we may provide notice through the app, website, or other appropriate means. Continued use of the Services after changes become effective constitutes acceptance to the extent permitted by law.
For questions, support, or privacy requests, contact:
Arise
Email: support@centricitylabs.ai
Address: Plot No. 77, JBR Tech Park, 6th Rd, Whitefield, EPIP Zone, Whitefield, Bengaluru, Karnataka 560066.
For subscriptions purchased through Apple App Store or Google Play, billing, refunds (where applicable), and cancellation mechanics may also be governed by the relevant store’s terms and policies.
This Privacy Policy shall be governed and interpreted in accordance with applicable laws of India. Subject to applicable consumer and data protection laws, courts located in Bengaluru (Bangalore), Karnataka, India shall have jurisdiction over matters arising from or relating to this Policy.
Nothing in this Policy limits any non-waivable rights available under applicable consumer protection laws.
For questions about this Privacy Policy, contact support@centricitylabs.ai.